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Return Policy

Return Policy

Last updated December 3, 20 19 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS 

To return a physical item, please email customer service at info@lamusicevent.com. After receiving a confirmation from us, place the item securely in its original packaging, and mail your return to the following address:

LaMusic Head Office
Office 103 
141 – 157 Acre lane 
SW2 5UA 
London – United Kingdon

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.  

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note     ● For all event tickets returns, they must be processed at least 48 hours before the start of any event, if this is not processed within this time period refunds may not be processed!

For tickets purchased within less then 48 hours of the event start time/date. Then return must be initiated within 48 Hours after the event end time.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
+44 77663 24286 
info@lamusicevent.com